Terms of service

Terms & Conditions


Website: theazraexhibit.com
Brand Name: The Azra Exhibit
Legal Entity Name: azra exhibit
Registered / Principal Address: Raj Bhawan Rd, Civil Lines, Raipur, Chhattisgarh 492001
Customer Care: 8888546600

Welcome to The Azra Exhibit. This website is owned and operated by Ruchi Maggu, trading under the brand name Azra.

These Terms & Conditions govern your access to and use of our website, products, services, content, and purchases made through Azra. By accessing, browsing, registering on, or purchasing from this website, you agree to be bound by these Terms & Conditions, along with our Shipping & Delivery Policy, Return, Exchange & Refund Policy, Cancellation Policy, Privacy Policy, Legal Notice, Size Guide, Sale Terms, and any other policy displayed on the website.

If you do not agree with these Terms & Conditions, you should not use this website or place an order with Azra.

1. Definitions

For the purpose of these Terms & Conditions:

“Azra”, “we”, “us”, and “our” refer to Azra Exhibit, trading as The Azra Exhibit.

“Customer”, “you”, “your”, “user”, or “buyer” refers to any person who accesses the website, browses products, creates an account, contacts Azra, or places an order.

“Website” refers to "theazraexhibit.com" and any other official online platform operated by Azra.

“Product” refers to any garment, designer wear, accessory, outfit, or item listed or sold by Azra.

“Policies” refers to all policies displayed on the website, including but not limited to Shipping & Delivery Policy, Return, Exchange & Refund Policy, Cancellation Policy, Privacy Policy, Legal Notice, Size Guide, Sale Terms, and Alteration & Customisation Policy.

2. Eligibility to Use the Website

Use of this website is available only to persons who are legally competent to enter into binding contracts under applicable Indian law.

If you are below 18 years of age, you may use this website or purchase from Azra only under the supervision and consent of a parent or legal guardian.

Azra reserves the right to refuse service, cancel orders, suspend accounts, or restrict access if we believe that a user is not legally eligible to transact or has violated these Terms & Conditions.

3. Account and Customer Information

You may be required to provide your name, phone number, email address, shipping address, billing details, measurements, preferences, or other information while placing an order or contacting Azra.

You agree that all information provided by you will be true, accurate, complete, and updated.

Azra will not be responsible for delay, failed delivery, wrong delivery, communication failure, or order issue caused by incorrect, incomplete, or outdated information provided by the customer.

You are responsible for maintaining the confidentiality of your account login details. Any activity from your account will be treated as your responsibility unless reported to Azra immediately.

Azra reserves the right to suspend or terminate accounts that appear fraudulent, misleading, abusive, or in violation of these Terms & Conditions.

4. Product Information

Azra makes reasonable efforts to ensure that product descriptions, prices, images, colours, sizes, details, and availability shown on the website are accurate.

However, product information may occasionally contain errors, omissions, delays, or inaccuracies. Azra reserves the right to correct, update, modify, or remove any product information at any time without prior notice.

Product availability is not guaranteed until the order is confirmed, verified, and accepted by Azra.

In case of incorrect product information, pricing error, listing error, stock mismatch, designer-side unavailability, or quality check failure, Azra may contact the customer for confirmation, offer an alternative, or cancel the order as per the applicable policy.

5. Colour, Fabric, Embroidery, and Handwork Variation

Azra deals in designer wear, occasion wear, handcrafted garments, embellished outfits, and limited-production pieces. Due to the nature of such products, minor variations may occur.

Actual product colours may vary slightly due to photography lighting, screen brightness, display settings, editing, image compression, production batch, hand dyeing, hand embroidery, print placement, fabric texture, and artisanal finishing.

Minor variation in colour, fabric texture, embroidery, print placement, finishing, fabric fall, or handwork will not be treated as a defect.

No return, exchange, cancellation, or refund will be accepted on the basis of minor colour variation, texture variation, handwork variation, print placement difference, or subjective expectation mismatch.

6. Size Guide and Fit Responsibility

Customers must carefully check Azra’s Size Guide before placing an order.

By placing an order, you confirm that you have checked the Size Guide and understand that sizing may vary slightly depending on designer, brand, silhouette, fabric, cut, embroidery, padding, lining, and garment construction.

Designer wear may not fit exactly like regular ready-to-wear clothing.

No return, exchange, or refund will be accepted for size, fit, body type, comfort preference, styling preference, or measurement-related issues if the product delivered is the size ordered by the customer.

If you are unsure about sizing, you should contact Azra Customer Care before placing the order.

7. Pricing and Payment

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Product prices may include or exclude taxes, shipping charges, packaging charges, alteration charges, customisation charges, or other applicable charges depending on the product and checkout details.

Azra reserves the right to change prices, offers, discounts, and product availability at any time without prior notice.

If a product is listed at an incorrect price due to technical error, typographical error, pricing error, or system issue, Azra reserves the right to cancel the order or contact the customer for further instructions.

Azra currently accepts prepaid orders only. Orders are processed only after successful payment confirmation.

Payment confirmation does not automatically guarantee product availability. If a product becomes unavailable after payment due to stock mismatch, designer-side unavailability, quality check failure, pricing error, or operational issue, Azra will inform the customer and provide an appropriate resolution as per the applicable policy.

8. No Cash on Delivery

Azra does not currently offer Cash on Delivery.

All orders must be prepaid through the payment methods available at checkout.

Azra will not process or dispatch an order unless payment has been successfully received and verified.

9. Order Acceptance

Placing an order on the website does not automatically mean that the order has been accepted by Azra.

An order is considered accepted only after successful payment confirmation, internal order verification, product availability confirmation, and quality check.

Azra reserves the right to accept, reject, hold, delay, or cancel an order for reasons including but not limited to:

  • Payment failure or verification issue

  • Incorrect customer details

  • Product unavailability

  • Designer-side unavailability

  • Stock mismatch

  • Pricing or listing error

  • Quality check failure

  • Suspicious or fraudulent transaction

  • Customer non-response

  • Operational or logistical issue

If Azra cancels an order after payment has been received, the customer will be informed and an appropriate resolution will be provided as per the applicable policy.

10. Cancellation by Azra

Azra may cancel an order at its discretion if:

  • The product is unavailable

  • The product fails quality check

  • The product cannot be sourced from the designer, brand, store, or supplier

  • There is an error in pricing, description, or product listing

  • Payment verification fails

  • Customer information is incomplete or incorrect

  • The customer does not respond to order-related confirmation

  • The order appears suspicious, fraudulent, or abusive

  • Delivery is not serviceable to the provided address

  • Any other operational, legal, or business reason prevents fulfilment

If Azra cancels a prepaid order, Azra may offer replacement, alternative product, store credit, voucher, or refund depending on the situation and applicable policy.

11. Cancellation by Customer

Cancellation requests by the customer are not guaranteed.

A cancellation request may be considered only if the order has not been processed, confirmed with the designer, sourced, altered, customised, packed, dispatched, or marked ready for pickup.

Once an order is processed, confirmed, sourced, altered, customised, packed, dispatched, or marked ready for pickup, cancellation may not be possible.

Sale products, discounted products, altered products, customised products, made-to-order products, pre-booked products, specially sourced products, designer-order products, and high-value limited-stock products may not be eligible for cancellation once confirmed.

Azra’s decision on whether an order is eligible for cancellation will be final, subject to applicable law.

12. Shipping and Delivery

Shipping and delivery will be governed by Azra’s Shipping & Delivery Policy.

Azra currently ships within India to serviceable pin codes. International shipping may be offered only where expressly confirmed by Azra.

Delivery timelines displayed on the product page, checkout page, order confirmation, invoice, or communicated by the Azra team are estimated timelines only.

Delivery timelines may vary due to product availability, designer dispatch timelines, store or warehouse movement, made-to-order status, alteration or customisation requests, quality check, courier pickup, transit time, customer location, festivals, holidays, weather, strikes, public disturbances, operational issues, or other circumstances beyond Azra’s reasonable control.

Ready-to-ship products are usually dispatched faster. Designer wear, handcrafted outfits, altered pieces, customised garments, pre-booked pieces, and made-to-order products may take longer.

Azra will make reasonable efforts to deliver orders within the estimated timeline, but delivery by a requested date is not guaranteed unless expressly confirmed in writing by Azra.

13. Failed Delivery, Incorrect Address, and Customer Unavailability

The customer is responsible for providing complete and accurate delivery details, including name, phone number, email address, full address, pin code, landmark, and delivery instructions.

Azra will not be responsible for delay, failed delivery, misdelivery, or additional shipping cost caused by incorrect, incomplete, or outdated customer information.

If the customer is unavailable, unreachable, refuses delivery, provides an incorrect address, or fails to accept delivery after courier attempts, the shipment may be returned to Azra.

In such cases, Azra may charge additional shipping, return-to-origin, re-shipping, storage, handling, packaging, or other applicable charges before resending the order.

Refusal of delivery does not automatically make the order eligible for cancellation, return, exchange, store credit, voucher, or refund.

14. Risk After Delivery

Once the product is delivered to the address provided by the customer, or collected through store pickup, responsibility for the product passes to the customer.

Azra will not be responsible for loss, theft, damage, misuse, mishandling, or missing items after successful delivery.

For deliveries made to reception desks, security desks, office mailrooms, building staff, neighbours, family members, or any person available at the provided address, delivery confirmation by the courier may be treated as proof of delivery.

15. Return, Exchange, and Refund Policy

Returns, exchanges, replacements, store credits, vouchers, and refunds will be governed by Azra’s Return, Exchange & Refund Policy.

Azra follows a strict no return, no exchange, and no refund policy except in limited cases expressly approved by Azra after verification.

A product will not be eligible for return, exchange, or refund merely because the customer changed their mind, selected the wrong size, did not like the fit, did not like the colour, did not like the style, expected a different look, found the product heavy or light, changed the occasion plan, or no longer wishes to keep the product.

All purchases are considered final once confirmed, except where Azra accepts a genuine claim under the applicable policy.

16. No Return for Size, Fit, or Preference

Customers must check the Size Guide before placing an order.

No return, exchange, or refund will be accepted for size, fit, comfort, body type, styling preference, colour preference, change of mind, delayed occasion, or expectation mismatch if the product delivered is the product and size ordered by the customer.

Minor fitting differences are not treated as defects.

If the customer is unsure about sizing, the customer must contact Azra before placing the order.

17. Products Not Eligible for Return, Exchange, or Refund

The following products are not eligible for return, exchange, or refund:

  • Sale products

  • Discounted products

  • Products purchased using coupons, offers, or promotions

  • End of Season Sale products

  • Altered products

  • Customised products

  • Made-to-order products

  • Pre-booked or pre-order products

  • Specially sourced products

  • Designer-order products

  • Products ordered in non-standard sizing

  • Products where measurements were shared by the customer

  • Bridal, festive, occasion wear, couture, embellished, delicate, or handcrafted garments

  • Accessories, jewellery, bags, footwear, masks, innerwear, shapewear, or hygiene-sensitive products

  • Products with tags removed

  • Products that have been used, worn, washed, dry-cleaned, altered, perfumed, stained, damaged, stretched, ironed, steamed, or mishandled

  • Products returned without original packaging, invoice, tags, labels, accessories, garment bag, dust bag, hanger, spare embellishments, or any included item

Azra reserves the right to reject any return, exchange, or refund request if the product does not meet the conditions of the applicable policy.

18. Eligible Cases for Review

Azra may review a return, exchange, replacement, store credit, voucher, or refund request only in limited cases such as:

  • The customer received the wrong product

  • The customer received the wrong size compared to the size ordered

  • The product was received in damaged condition

  • The product has a major manufacturing defect

  • An item is missing from the package

  • The shipment is confirmed lost by the courier partner

  • Azra is unable to fulfil the confirmed order

A request falling under these categories does not automatically qualify for return, exchange, replacement, store credit, voucher, or refund.

Every request is subject to verification, product inspection, order details, proof submitted, and approval by Azra.

19. Reporting Window and Proof Requirement

For damaged, defective, wrong, missing, or incorrect products, the customer must contact Azra within 24 hours of delivery.

Claims raised after 24 hours of delivery may not be accepted.

The customer must provide clear and complete proof, including:

  • Order number

  • Photos of the outer packaging

  • Photos of the shipping label or AWB

  • Photos and videos of the product

  • Clear photo or video of the alleged damage, defect, wrong product, or missing item

  • Full unboxing video, wherever available

  • Invoice or order confirmation

  • Any other details requested by Azra

Azra may reject a claim if proof is incomplete, unclear, delayed, unverifiable, or if the product has been used, worn, washed, dry-cleaned, perfumed, stained, altered, damaged, mishandled, or returned without original tags and packaging.

20. Replacement First Policy

If Azra accepts a claim, Azra will first attempt to resolve the issue through replacement, repair, rectification, or an alternative product, wherever possible.

A monetary refund will not be the first resolution.

Replacement may include replacing the same product, replacing the same size, replacing the damaged component, repairing or rectifying the issue, or offering an alternative product if mutually agreed.

Replacement is subject to product availability, designer availability, production feasibility, courier feasibility, and quality check.

21. Store Credit and Voucher Policy

If replacement is not possible, Azra may issue store credit or a voucher at its discretion.

The store credit or voucher value may be based on the amount actually paid by the customer for the product, after excluding shipping charges, express delivery charges, alteration charges, customisation charges, special packaging charges, payment gateway charges, handling charges, and other non-refundable charges, wherever applicable.

Store credit or voucher may be subject to validity, non-transferability, one-time use, product restrictions, minimum order value, non-applicability on sale products, and other terms communicated at the time of issuance.

Store credit and vouchers cannot be redeemed for cash unless required by applicable law.

22. Monetary Refunds

Azra generally does not offer monetary refunds.

A monetary refund may be considered only in exceptional cases where:

  • Azra is unable to fulfil a confirmed prepaid order

  • A shipment is officially confirmed lost by the courier partner and replacement is not possible

  • A wrong or defective product claim is approved by Azra and replacement or store credit is not feasible

  • A refund is required under applicable law

Where a monetary refund is approved, it will be processed through the original payment method or any other method permitted by applicable law and payment gateway rules.

Refund timelines may depend on the payment gateway, bank, card issuer, UPI provider, or financial institution.

Shipping charges, reverse pickup charges, express delivery charges, alteration charges, customisation charges, special packaging charges, payment gateway charges, handling charges, and other non-refundable charges may be deducted from any eligible refund unless the issue is directly caused by Azra.

23. Sale and Discounted Products

Sale products, discounted products, offer products, promotional products, End of Season Sale products, clearance products, and products purchased using coupon codes are final sale.

No return, exchange, cancellation, or refund will be accepted on sale or discounted products except where Azra verifies that the customer received a wrong product, wrong size compared to the order, or product with a major manufacturing defect.

Discounts, coupon codes, offer prices, and sale prices may change during or after a sale. Any change in discount will not apply to past or future purchases unless expressly stated by Azra.

Offers cannot be clubbed unless expressly mentioned.

24. Alteration and Customisation

Altered, customised, made-to-order, specially sourced, pre-booked, and designer-order products are final sale.

No return, exchange, cancellation, or refund will be accepted once such an order is confirmed, except where Azra verifies a major error from its side.

All alteration and customisation requests are processed based on measurements, preferences, or instructions shared by the customer.

Azra will not be responsible for fitting issues if the product has been altered or customised according to customer-provided measurements or instructions.

Additional alteration, repair, or fitting correction may be chargeable and subject to feasibility, designer approval, timeline availability, and product condition.

25. Privacy Policy and Use of Personal Information

Your personal information will be collected, used, stored, shared, and protected as per Azra’s Privacy Policy and applicable law.

Azra may collect information such as name, phone number, email address, shipping address, billing address, payment confirmation details, order history, product preferences, size details, measurement details, support communication, website usage data, device data, cookies, and marketing preferences.

Azra may use customer information for purposes including:

  • Order processing

  • Payment confirmation

  • Shipping and delivery

  • Customer support

  • Returns, exchanges, replacements, or refunds

  • Fraud prevention

  • Website improvement

  • Marketing communication, where permitted

  • Legal compliance

  • Internal records and business operations

Azra may share necessary information with service providers such as payment gateways, shipping partners, technology providers, website hosting providers, analytics providers, marketing tools, customer support tools, professional advisors, and legal authorities where required.

Azra does not sell customer personal information.

By using the website or placing an order, you consent to Azra contacting you through phone, WhatsApp, SMS, email, or other available communication channels for order-related, support-related, and service-related communication.

Promotional communication may be sent where permitted. Customers may opt out of promotional communication using the available unsubscribe or opt-out methods.

26. Cookies and Tracking

Azra may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to operate the website, improve user experience, understand website performance, show relevant products, run advertisements, and improve marketing.

By using the website, you agree to the use of such technologies as described in the Privacy Policy.

You may manage cookies through your browser settings, but disabling cookies may affect website functionality.

27. Third-Party Services

Azra may use third-party services for payments, shipping, analytics, marketing, website hosting, customer support, and other business operations.

Third-party platforms may have their own terms, privacy policies, and processing practices.

Azra will not be responsible for independent acts, omissions, delays, failures, errors, or policies of third-party service providers, except where required under applicable law.

28. Website Use and Restrictions

You agree not to misuse the website or use it for any unlawful, fraudulent, abusive, harmful, or unauthorised purpose.

You must not:

  • Upload or transmit harmful code, malware, spam, or abusive content

  • Attempt to hack, disrupt, overload, scrape, copy, or interfere with the website

  • Misuse product images, website content, or brand assets

  • Provide false, misleading, or fraudulent information

  • Place fake orders

  • Abuse customer support

  • Raise false claims, false chargebacks, or fraudulent disputes

  • Violate the rights of Azra, designers, brands, customers, or third parties

Azra reserves the right to restrict website access, cancel orders, block accounts, reject claims, or take appropriate action in case of misuse.

29. Reviews, Comments, and Feedback

If you submit reviews, comments, images, feedback, suggestions, or other content to Azra through the website, WhatsApp, email, social media, or any other channel, you agree that such content may be used by Azra for customer support, product improvement, internal purposes, marketing, or promotional use, unless restricted by applicable law.

You must not submit content that is false, offensive, abusive, defamatory, unlawful, misleading, infringing, obscene, threatening, or harmful.

Azra reserves the right to remove, reject, or restrict any content submitted by users.

30. Intellectual Property

All content on the website, including text, product images, photographs, videos, logos, graphics, designs, layout, product descriptions, icons, styling, brand name, and other materials, is owned by or licensed to Azra.

No content from this website may be copied, reproduced, modified, distributed, published, displayed, sold, downloaded, scraped, or used for any commercial purpose without prior written permission from Azra.

Unauthorised use of Azra’s intellectual property may result in legal action.

31. Designer and Brand Rights

Azra may sell or display products from various designers, brands, or suppliers.

All trademarks, trade names, logos, product names, and brand assets belonging to designers or third parties remain the property of their respective owners.

Use of such names or assets on the website is for product identification and sale purposes only.

32. Disclaimer of Warranties

Products and services on the website are provided on an “as available” and “as displayed” basis, subject to applicable law.

Azra does not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

Azra does not guarantee that product colours, fit, styling, or appearance will match every customer’s subjective expectation.

Nothing in these Terms & Conditions excludes any warranty, right, or protection that cannot be excluded under applicable law.

33. Limitation of Liability

To the maximum extent permitted by applicable law, Azra will not be liable for indirect, incidental, special, consequential, punitive, or exemplary losses, including loss of profit, loss of opportunity, loss of data, loss of goodwill, emotional distress, event loss, styling dissatisfaction, or third-party claims arising from the use of the website or purchase of products.

Azra’s maximum liability for any claim related to an order will not exceed the amount actually paid by the customer for the product giving rise to the claim, unless otherwise required by applicable law.

34. Indemnity

You agree to indemnify and hold harmless Azra, its owners, directors, employees, agents, partners, suppliers, designers, service providers, and affiliates from any claim, demand, loss, liability, cost, or expense arising from:

  • Your breach of these Terms & Conditions

  • Your misuse of the website

  • Your violation of applicable law

  • Your false or misleading information

  • Your fraudulent claim, chargeback, or dispute

  • Your infringement of any third-party rights

  • Your misuse of products purchased from Azra

35. Force Majeure

Azra will not be responsible for failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, fire, flood, earthquake, pandemic, epidemic, government action, war, riots, civil disturbance, strikes, lockdowns, courier disruption, transport failure, internet outage, payment gateway failure, supplier delay, designer-side delay, production delay, customs delay, or any other force majeure event.

36. Legal Notice and Business Information

This website is owned and operated by:

Brand Name: The Azra Exhibit
Legal Entity Name: Azra Exhibit
Business Type: Proprietorship  
Registered / Principal Address: Raj Bhawan Rd, Civil Lines, Raipur, Chhattisgarh 492001
GSTIN: [GST Number, if applicable]
Website: theazraexhibit.com

Use of this website and purchases from Azra are governed by these Terms & Conditions and all applicable policies displayed on the website.

37. Customer Care

For order-related queries, shipping updates, return or exchange requests, product assistance, or general support, customers may contact:

Azra Customer Care
Email: ruchimaggu@azraworld.co
Phone / WhatsApp: 8888546600
Working Hours: 11:00 to 21:00 ist
Address: Raj Bhawan Rd, Civil Lines, Raipur, Chhattisgarh 492001

Customers are requested to keep their order number ready while contacting Azra for order-related assistance.

38. Grievance Officer

In accordance with applicable consumer protection and e-commerce requirements, Azra has appointed a Grievance Officer for consumer grievance redressal.

Name: Shivalika Shukla
Designation: Grievance Officer
Email: theazraexhibit@gmail.com
Phone: 9202613698
Address: Raj Bhawan Rd, Civil Lines, Raipur, Chhattisgarh 492001

The Grievance Officer will acknowledge receipt of consumer complaints within 48 hours and will make reasonable efforts to redress complaints within one month from the date of receipt.

39. Notices and Communication

Azra may communicate with customers through email, phone, WhatsApp, SMS, website notification, or any other contact method provided by the customer.

Any communication sent by Azra to the contact details provided by the customer will be treated as valid communication.

Customers are responsible for ensuring that their contact details are correct and updated.

40. Governing Law and Jurisdiction

These Terms & Conditions, the website, and all transactions made through Azra shall be governed by the laws of India.

Any dispute arising from or related to the use of the website or purchase from Azra shall be subject to the jurisdiction of the courts at [City, State], unless otherwise required under applicable law.

41. Changes to Terms & Conditions

Azra reserves the right to update, modify, replace, or remove any part of these Terms & Conditions at any time.

Updated Terms & Conditions will be posted on the website with the updated date.

Customers are advised to review these Terms & Conditions periodically.

Continued use of the website after changes are posted will mean that the customer accepts the updated Terms & Conditions.

42. Entire Agreement

These Terms & Conditions, along with all policies displayed on the website, form the entire agreement between Azra and the customer regarding use of the website and purchase of products.

If any part of these Terms & Conditions is found invalid or unenforceable, the remaining sections will continue to remain valid and enforceable.

No failure by Azra to enforce any right under these Terms & Conditions will be treated as a waiver of that right.

43. Final Customer Confirmation

By using this website or placing an order with Azra, you confirm that:

  • You have read and accepted these Terms & Conditions.

  • You have checked the product details before ordering.

  • You have checked the Size Guide before ordering.

  • You understand that Azra does not offer Cash on Delivery.

  • You understand that orders are prepaid only.

  • You understand that delivery timelines are estimates.

  • You understand that Azra follows a strict no return, no exchange, and no refund policy except in limited verified cases.

  • You understand that no return, exchange, or refund is accepted for size, fit, colour preference, style preference, change of mind, or minor variation.

  • You understand that sale, altered, customised, made-to-order, pre-booked, and specially sourced products are final sale.

  • You agree to Azra’s Shipping & Delivery Policy, Return, Exchange & Refund Policy, Cancellation Policy, Privacy Policy, Legal Notice, Size Guide, Sale Terms, and all applicable policies displayed on the website.